FAQ
Answers to Frequently Asked Questions

What is Mirolab?

MiroLab is a company that specializes in developing innovative solutions in blockchain technology and finance. We provide a platform for efficient money management, automating 95% of processes and creating reliable products with 99.9% uptime. We have more than 100 partners, including major financial institutions, and the total liquidity provided exceeds 1 billion USDT. Our customers can count on innovation that is customized to meet the demands of a rapidly changing digital world.

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What approach does MiroLab use to create solutions for business?

At MiroLab, technology is not just a tool, but a way to make businesses smarter and stronger. We listen, understand customer needs and offer precise solutions that meet their needs. Our adaptive approach allows us to create products that meet modern trends and set the vector of development for years to come. Our expertise is backed by successful projects and partnerships with industry leaders, and annually our solutions process over 70 million transactions globally, demonstrating scalability and reliability.

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What is Mirolab's mission?

MiroLab's mission is to turn complex problems into simple and effective solutions, helping businesses become smarter and stronger. We build technology that provides reliability, scalability, and precise alignment with customer needs.

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Where are Mirolab's offices located?

MiroLab offices are located in the UK and Australia:
UK: 16 Bourne St, London, United Kingdom, SW1W 8JR 16 Bourne St, London, United Kingdom, SW1W 8JR
Australia: Suite 201 Level 2, 88 Foveaux Street, Surry Hills, NSW 2010

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When was the company founded?

MiroLab was founded in 2017.

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How does Artificial Intelligence affect the platform's performance?

Artificial Intelligence plays a key role in the operation of the MiroLab platform, providing:

1)Automating tasks with minimal human intervention, which reduces costs and speeds up operations.
2)Analyzing large amounts of data to find optimal solutions and identify patterns.
3)Accelerating routine processes, allowing you to focus on strategically important tasks.
4)Improving cyber defense, preventing threats and ensuring the reliability of operations.
5)Adapting the platform to grow and evolve the business, helping to reach new markets and audiences.

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What does it take to become a Mirolab investor?

To get started, register on the platform, fund your account balance in any of the available cryptocurrencies and choose a suitable investment direction.

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How to earn on Mirolab?

On the MiroLab platform you can earn with various tools such as Smart-trading, dual investments, trading options, staking, liquidity farming and trading pools. Each instrument offers a different level of returns, allowing investors to choose the right strategies to steadily grow their assets.

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What directions does MiroLab provide?

MiroLab offers several investment destinations including:

Smart-trading
Dual Investment
Trading Options
Staking
Farming
Investments to Hedge
Ambassador Program

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What payment systems does the platform work with?

Crypto currencies available on the platform include Bitcoin (BTC), Ethereum (ETH), USDT (TRC20), USDT (ERC20), Dogecoin (DOGE), Litecoin (LTC), Ripple (XRP), Polkadot (DOT), BNB (BNB) and others. These assets include both well-established currencies and new ones, allowing investors to build balanced portfolios and explore different opportunities in the crypto currency market.

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Do you need to have in-depth technical knowledge to use Mirolab?

No, you don't need to have deep technical knowledge to use Mirolab. The company develops tools that turn complex tasks into simple and straightforward solutions that are accessible even to users with basic knowledge of crypto currency.

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How to contact Mirolab support?

To contact Mirolab support, you can use one of the following methods:

Write to the support chat via Telegram
Send an e-mail to:
support@mirolab.com
service@mirolab.com (Technical Department)
security@mirolab.com (Financial Security)

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What is WEB 3.0?

WEB 3.0 and Blockchain are two key technology trends that together open up new investment opportunities. WEB 3.0 represents an evolution of the Internet focused on its decentralization, security and autonomy. In turn, Blockchain is a technology for decentralized and transparent data storage, underpinning many crypto currencies and decentralized applications.

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What is Smart-trading?

Smart-trading by grid algorithm is an automated trading strategy that is based on using a grid of orders to open and close positions in the market. This type of trading allows you to set predetermined or dynamic price levels to enter and exit a position. Smart trading is useful for traders who want to use automation to execute a large number of orders and catch price fluctuations in the market. Or for traders who don't have enough experience in trading crypto assets.

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What is Staking?

Staking is a strategy used in decentralized financial (DeFi) protocols on blockchain that allows users to earn crypto currency by making their liquidity available for trading in asset pairs. The basic principle of liquidity staking is that the user contributes their funds to so-called liquidity pools, such as BTC and ETH crypto currencies. As a reward for providing liquidity, users receive interest on the provided tokens for their participation in providing liquidity to the platform. Staking has no time fixation, so it is possible to complete a staking at any time.

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What is Farming?

Internal MRB token farming is the process of contributing MRB tokens to liquidity pools on the Mirolab platform to earn rewards. Users lock their MRB tokens into these pools, which helps maintain liquidity on the platform, and in return receive additional tokens as profit. This process allows MRB holders to earn a return on their assets while maintaining the stability of the platform.

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What is Dual Investing?

Dual investing is an investment strategy that involves simultaneously investing in two different currencies in order to reduce risk and protect against currency market volatility. This approach allows investors to diversify their portfolio, minimizing potential losses associated with currency fluctuations.

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What are Trading Options?

Crypto currency options are financial instruments that allow traders to generate increased returns based on the movement of the price of crypto currency. This innovative product opens up new opportunities for trading in the cryptocurrency market, allowing traders to get amplified results with minimal investment.

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What is the Ambassador Program for?

The Ambassador Program is an initiative where users become brand ambassadors and promote the brand's services. In return, they receive various rewards such as bonuses, discounts and tokens. Program participants can share information about the company, attract new users and help develop the brand, for which they receive additional benefits.

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Who has access to user data?

Only those who are necessary to keep the platform running, comply with legal obligations and maintain security have access to user data. MiroLab places great importance on protecting data privacy and adheres to strict security standards to prevent unauthorized access. Your data is used solely as part of the services provided.

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What security technologies are used on Mirolab?

The Mirolab platform utilizes advanced security technologies including:

SSL encryption to protect your data in transit.
SOC 2 Type 2 to ensure compliance with security, privacy and availability standards.
Cyber Essentials to protect against cyber threats.
ISO 27001 for high-level information security management.
GDPR to comply with standards for protecting users' personal data in accordance with EU law.
These and other technologies used by Mirolab ensure strong data protection and secure transactions on the platform.

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Does the company meet high quality standards?

Yes, Mirolab meets high quality standards. We have been audited by Certik and have also received the following certifications:

ISO 9001 - confirms high standards of quality management.
ISO 27001 - ensures compliance with information security standards.
PCI DSS - validates compliance with security requirements for payment card processing.
These certifications reaffirm our commitment to ensuring the quality, security and reliability of our solutions.

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Can you create multiple accounts for personal use?

No, creating multiple accounts for personal use is prohibited. Each user must have only one account on the Mirolab platform. This is to ensure security and compliance with usage rules.

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Is KYC verification required?

KYC (Know Your Customer) procedure may be mandatory to verify identity, especially when suspicious activity is detected. These steps are aimed at ensuring user safety and compliance with legal requirements.

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How do I top up my account balance?

To fund your account balance, you need to log in to your personal account on the Mirolab platform, select a convenient crypto currency for funding and follow the instructions to transfer funds to the specified wallet. The platform supports various crypto currencies, and the process of funding is simple and intuitive.

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When is the first profit accrued?

The first profit is credited depending on the chosen investment strategy and platform conditions. It usually occurs after the completion of the initial period set for your investment instrument, be it trading, staking or liquidity farming. The exact timing of the accrual of profits can be specified in the terms and conditions of each specific investment direction on the Mirolab platform.

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How to withdraw funds from the account?

To withdraw funds, you need to log in to your personal account on the Mirolab platform, select the 'Wallet' section, choose the crypto currency to be transferred and specify the required amount and receiving address.

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Forgot my account password. What to do?

If you have forgotten your account password, go to the login page on the Mirolab platform and select the 'Restore Access' option. You will be prompted to enter your email address and a password recovery link will be sent to the email address provided. Follow the instructions in the email to create a new password and regain access to your account.

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Do you need a personal investment to receive bonuses under the Ambassador Program?

Personal investment is not required to receive bonuses in the Ambassador Program, however, investments in various areas of the platform may be required to increase rank and access more bonuses. More detailed information about the terms and conditions of participation can be found in your personal account.

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Is it possible to terminate the selected direction early?

Early closing is possible in some investment directions. We recommend that you familiarize yourself with the terms and conditions of a particular direction in your personal account.

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What is DeFi?

DeFi (decentralized finance) is a system of blockchain-based financial services that allows users to manage their assets without the involvement of traditional financial institutions such as banks. DeFi includes services such as lending, cryptocurrency exchange, liquidity staking and pharming, which are enabled by smart contracts and run on decentralized platforms.

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What is platform lending for?

Secured lending on the platform allows users to access additional funds by pledging their crypto currency assets as loan. This makes it possible to use borrowed funds for various purposes, such as increasing investments or other transactions, while keeping their assets as loan. This tool helps users optimize their financial strategies by not selling crypto currency, but using it as loan to obtain liquidity.

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